Many times, one feels that I wanted to say this to him/ her but just could not. You know why? One major reason to this is- you are not able to express your feelings and thoughts, which many times leads to mis Communication or communication gap or even misunderstanding. So, actually, Communication is a right blend and mix of expression of your thoughts and feelings, right balance of listening and speaking. It's when you are able to understand what the other person is saying and that person also feels , being understood by you.
Often, we only hear and not listen or just want to speak our mind and that's where , most of the times, misunderstandings happen in our relationships whether professional or personal, and some times it's too late to amend or build the gap.
First of all, let me tell you the difference between hearing and listening.
Hearing is when you dont give full concentration of your mind to what the other person is saying whereas
Listening is when you give full concentration of your mind to what the other person is saying with your complete interest level. Thus, listening is an art which not many people know but can be learnt and it is a very important element of communication which , if ignored , leads to many misunderstandings. Also, research says, that even if you are interested to listen to the other person and the subject is also of your interest, still your mind can only focus 80-90% depending on person to person because our mind keeps running thoughts at the back end which interrupts the concentration as 100%. And out of which you are able to retain joy 50% as memory. That's why if you observe an order taker, he is trained to repeat your order , so that there are no mistakes and nothing is missed.
Another important element of good communication is processing the information you receive from other person unbiasedly, objectively and rationally but often we tend to bring our belief system and perception while listening to other person subconsciously, mixing our own emotions with it and that's where many times lack of understanding occurs , in turn leading to conflicts. A more rational, objective , unbiased and logical person often has better understanding and better relationships, whether professional or personal.
Last but not the least, element is Empathy. An empathetic person is always a good Communicator because he is able to relate to the situation of other person more easily, keeping himself in his shoes and not getting judgemental. This also helps in building good connection and comfort level.. Such people, being good Communicators are always good successful leaders at whatever they do. A good Communicator has good interpersonal skills and good problem solving skills.
In my next article, I will give you some tips on how to be a good communicator and develop good communication skills which will help you in your professional and personal life both.
Keep reading for more and keep smiling!!
Stay safe, stay blessed and stay happy always!!
Thanks !!
- Shalini
