Professional Humanity
Help your customers to help your self
I was in Lake mall today and had a cup of tea a while ago in Gariahat. Suddenly I saw a tea-seller Mr. Buddhadeb Karmmakar, with a unique style; the varieties he was selling was written on his chef cap. I liked it because that was a mode of effective non-verbal communication and can be used as an example in my trainings.
I wanted his photograph for my channel and blogs on FB to communicate about selling skills. I was a little hesitant in asking for photograph as it was the peak time for business hours.
Suddenly, I found out a way. I went to him and asked him the price of a cup of tea. On knowing the price of tea I told him to give me a cup and asked him wheter I can take his photograph or not. He told yes and it was done.
Learning:-
We all sell ourselves, everyday. Every person we communicate to is our customer. If we want the business from others then instead of selling start helping.
I helped him by earning a sale to him. He helped me by letting me take his photograph so that I can use it my channel and blog and so that many others will learn. If I would have just asked for a photograph he may have denied. If he would have denied I may not have given him a sale as I had a cup of tea a while ago.
We both were winners by helping each other.
So friends stop selling to your customers and start helping. The sale will be automatically done.
My learning and benefit-Brushed my skills and got the content I desired.
His learning and benefit-Advised him to put the price as well on the cap so that it gets completed . He has a kid so I told him that if any suggestion is required in his learning and upbringing he can contact me.
