Gangaadhar Krishna

Gangaadhar Krishna has over 30 years of customer service and sales experience in a multitude of industries such as travel, airlines, retail banking, courier services and credit management, spread over different countries as India, Australia and United Arab Emirates.

His journey, while handling customers in various roles, led to keen observations and in developing a deep insight to customer behaviour and service excellence.

Today, he is an author, trainer and speaker on service excellence who conducts programs in English and Hindi.

√ His mission is to ...
- Help organisations see outside-in but work inside-out
- Engage the cross section of employees in an organisation towards customer-focused deliveries
- Serve committed clients worldwide and take them to a realm of service that leaves competition far behind.

√ His vision is to -
• Give service more meaning in business.

He has published an illustrative business book titled “Delighting Customers Is..."

The book also comes in 2 creative formats that has proved to be a powerful learning tool for corporates.

He owns copyrights for a simple yet powerful theory on Service Excellence that is covered under the Indian Copyright Law and also from the UAE Ministry of Economy, Abu Dhabi. This is a theory that can be applied to any industry.

He launched his personal portal www.delightingcustomers.com with the objective of propagating excellence in customers service and sales as the organic way ahead in business development and giving a holistic approach for self-development.

He has innumerable articles on customer service released to UAE leading dailies and magazines such as ‘Gulf News’, ‘Khaleej Times’, ‘Weekend Magazine’ and Dubai Quality Group’s ‘Business Quality Review’ and having crossed shores in 2020 with CNBCTV18 and Money Control in India.