KV Sundarraman

Mr. KV SundarRaman - A Corporate Professional
- Ensuring successful accomplishment of set business targets in the face of growing competition; identifying prospective clients, generating business from new accounts & developing them to achieve profitability.

- Organizing promotional campaigns and delivering presentations for business development. Managing complete market communication of products and mobilizing the marketing materials to the trade.

- Organizing brand awareness activities such as road show and kiosk activities. Implementing policies, managing daily Business operations and planning use of materials & human resources.

- Overseeing the administration of lending, product sales, customer service and security.

- Expanding the network through the Branch Banking Channel and DSAs resulting in deeper market penetration and improved market share.

- Defining & implementing a customer service strategy of the organization; standardizing procedures & policies, and establishing expectations of customer service based on extensive analysis of service operations loopholes and market dynamics.

- Ensuring a high-quality customer experience while adhering to the Service Level Adherence for their services.

- Providing immediate service support to the customers for resolving their issues and complaints in compliance with preset guidelines and rules; serving as an end point of contact for the customer escalations.

- Conducting Customer Satisfaction Surveys, analyzing sources of service failures developing actions to correct service failures to achieve the highest customer satisfaction levels